Mortgage Services

Why Mortgage Companies Choose CCO?

Mortgage companies choose to work with CCO because of CCO’s unparalleled industry expertise, comprehensive licensing, and commitment to improving operational efficiencies. At CCO, we offer clients in the mortgage industry end-to-end support throughout the lifespan of a mortgage, from servicing and default management.

By partnering with CCO, mortgage companies streamline their operations, reduce costs, and enhance overall productivity, ultimately driving long-term business success.

Full Service Mortgage Capabilities

Loan Originations Services Include:

  • Prequalification
  • Application/Disclosures
  • Collateral Review
  • Due Diligence & Research
  • Collateral Review: Inspection
  • Collateral Review: Valuation
  • Appraisal/Title Examination
  • Tax/Insurance/Lien/Pay-offs
  • Loan Pricing
  • Loan Registration
  • Loan Setup

Underwriting & Closing Services Include:

  • Pre-underwriting
  • Mortgage Credit Analysis
  • Loan Re-Pricing
  • Loan Compliance
  • Loan Funding
  • Loan Assignment
  • Closing
  • Pre-Closing
  • Post Closing
  • Document Storage
  • Post Closing Quality Review
  • Property Appraisal 

Loan Review & Servicing Services Include:

  • Loan Boarding
  • Collateral Analysis
  • Property/Appraisal Review
  • Loan Assignment to HUD
  • Document Imaging and Indexing
  • Escrow

Cash Management & Investor Reporting Services Include:

  • Loan Disbursements
  • Payment Plan Change
  • Investor Cash Management
  • Cash Book/Bank Reconciliations
  • Payment Processing
  • Interest Rate Management

Tax & Insurance Services Include:

  • Tax/Insurance Accounting
  • Tax/Insurance Setup & Reporting
  • MIP Accounting
  • Pay-off Processing
  • Set up and maintain tax lines for timely payment processing
  • Procure due and delinquent tax information from tax offices
  • Coordinate mass payment disbursements for tax counties
  • Process delinquent payment disbursements
  • Identify, redeem, and resolve tax liens and tax sales
  • Submit claims for refunds from tax offices
  • Manage claims from other servicers for default tax payments
  • Identify and void stale-dated checks to prevent unnecessary payments

Default Management Services Include:

  • Collections
  • Pre-foreclosures
  • Loan Resolution & Reinstatement
  • Foreclosure
  • Bankruptcy
  • Claims
  • Loss Mitigation 
  • Deed in Lieu
  • Invoice Management
  • Forbearance
  • Loan Modification

Asset Management Recovery Services Include:

  • REO
  • Title Review
  • Property Preservation
  • Flood Services
  • Property Inspection
  • Valuations
  • Contact Center
  • Property & Loan Level Reporting
  • Customer Service
  • Default Collections

In-Demand Services

Bankruptcy Back Office

CCO provides a complete suite of bankruptcy back office services for all matter types. Services may include referral package preparation, cash application, and payment histories amongst other tasks. 

Call center staff set up to support servicer’s inbound and outbound customer service calls for both performing and default matters. CCO also has call center staff specialized to accept calls related to loss mitigation/forbearance inquiries. 

Initial review of Loan Modification packages prior to sending to borrower to ensure accuracy including, but not limited to: correct parties, terms, investor specific information, etc. Review Loan Modification Post Closing to verify including, but not limited to: timely completing, recording information, system changes reflected in servicing system, etc. 

Review and analyze borrower documentation to ensure receipt of all applicable information in order to render a decision based on investor/client guidelines.

Review 1st level underwriting loan workout solution, to ensure the recommendation was appropriate based on investor/client guidelines.

Our credit disputes team reviews open disputes from borrowers regarding potential errors to their credit reporting. The team will review the complaint, research the issue and provide a response advising if corrective action should be taken or if the reporting is valid. If a correction is necessary, they will do so within the client’s systems and document the correction.  

Review new mortgages originated to determine whether accounts should be escrowed or non escrowed and documenting the servicing system with relevant detail such as policy expiration date, insurance company, policy coverage, etc.

Review, research, and respond to complaints from customers and/or applicable regulatory agencies that come in the form of QWRs and/or escalated emails, this includes written correspondence and outbound phone calls.

Our Customer Service Research Team handles high and low level tasks; anywhere from 3rd party authorizations, late fee waivers, letter request, year end statements to billing and payment histories and address changes. Each task requires a thorough follow up of documents and borrower information in order to complete the task accordingly. 

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